Return/Refund Policy for Good Health Pets
Effective as of 12/01/2023
Thank you for shopping at Good Health Pets. We take pride in the quality of our Probiotic Treats and are committed to customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
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Return Window: You have [Number of Days] days to return an item from the date you received it.
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Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you will need to provide the receipt or proof of purchase.
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Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods (e.g., food), personalized products (e.g., custom orders), and personal care goods (e.g., beauty products). Please contact us if you have questions or concerns about your specific item.
Refunds
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Inspection of Return: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
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Approval Process: If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
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Partial Refunds: In certain cases, only partial refunds are granted (if applicable) – for items not in their original condition, items that are damaged or missing parts for reasons not due to our error, or items returned more than [Number of Days] days after delivery.
Exchanges
If your Probiotic Treats are defective or damaged, we are happy to exchange the product for the same item. Please send us an email at [Company Email] and send your item to the return address provided by our customer service.
Shipping
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Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Shipping Time: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Good Health Pets
1019 Hudson Ave. Ridgefield, NJ 07657
info@goodhealthpets.com
(201) 719-9400